The Original Factory Shop Reviews

25° outside and sales assistant is whinging that she is cold, kept whinging to manager she wanted the heating on!!, instead of acknowledging customers at till.
Attitude was stroppy and very poor like a spoilt child!!
Both employees in the wrong cashier for being stroppy and arguing in front of customers and manager for arguing and reprimanding cashier in front of customers!
Very uncomfortable and do not want to repeat experience. Will not be back.

Verbally assaulted by Manager! Used F word. Clothes snatched out of hand and shouted at: Get Out!
Verbally assaulted by Manager! Used F word. Clothes snatched out of hand and shouted at: Get Out!
I'm in total shock of how I was treated at The Original Factory Shop in Stourport by the manager.
In the store on Tuesday 14th Sept I found some trousers. I wanted to try these on but the changing rooms closed.
There where no staff on the shop floor when I arrived and no customers. I thought it was safe to be discreet and try on the trousers.
They didn't fit, so I tried on another pair. All of a sudden the manager and two young girls burst out of a side door. I was unsure of what they had been up to as they had been gone for over 15 minutes.
The manager marched over shouting, "That's disgusting, how dare you try on some clothes". "Its covid, don't you know".
Well, I was in my mask but none of the staff were taking the same precautions by wearing masks themselves. I even had to say "stop!", as he was so close. "Please move away" I asked.
I then explained there was no staff or customers about and the changing rooms were closed. He then swore at me using the F word. I said, "did you just swear at me?" which he ignored and continued ranting at me. "Get in the changing rooms" he shouted, "and close the curtain".
I heard him say to the girls, "That was horrible to see".
One girl said, "We've had an increase in thefts recently". I replied, "I've got my purse here and I'm 63". I thought that no staff being on the shop floor for over 15 minutes might be a reason for thefts!
When I came out of the changing rooms the manager stormed over to me again with even more aggressive behaviour. He snatched the clothes out of my hand and shouted "Get out, get out, or I'm going to call the police". I replied "I feel like calling them" and he shouted "Go on then!"
I was in a bit of a state by this time after being spoken to and disrespected in such a way. I still replied, "I want to buy them". He said "No you cant, just get out!"
I was then marched out of the store by the manager.
I felt like bursting into tears outside. I was unsure of what had just happened and what to do.
I called my husband who advised me to go back in and ask to speak to the manager.
I did this and one of the girls said, "The person who shouted at you was the manager".
He saw me at the desk and came marching over to me a third time. "Get out, get out" he shouted.

I was deeply insulted, felt very threatened and the experience has made me so upset, that I will never visit this store again.

Ordered a hairdrying brush weeks ago, no email as yet, but money gone from my account.

I looked on line to check if the original factory shop is dog friendly. The reply was yes.
However we when I walked my blind dog inside I was abruptly told you can't bring dogs in here.i showed what it said online and was told not to believe everything I read on line.

Ordered a garden bench and waited for the conformation and pick up time email which was supposed to be within 24 hrs this was on the 28th of May still no email as of yet 5th July i have emailed customer services as well and after the 3-5 day promise still no reply, what is going on,you try and give them buisness and get nothing in return i wonder what head office would say

Lancaster Leisure Park - the store has been re-designed and what an improvement so easy to find things, all sections identified - the manager and his staff done a great job - keep it up.
It was a pleasure to shop

hey aleisha x

Staff brilliant, service in store brilliant....
Goods and service useless !
Brought a bathroom(yes) four shelf lined unit with baskets to put bathroom products in....FIRST TIME (same day) as soon as water landed on it, it either stained or paint comes off when you dry it. Contacted customer service s who basically said it was ok for paint to rub of as it was not sold as water proof ..I ask you why sell what is obviously designed for the bathroom and not at least give it a coat of varnish, Item cost £40.00 item is no in our garage waiting for me to repaint it and varnish it, so if your planning on buying anything from them ask where it is designed for...if they say bathroom forget it !

the JD employees are very stupid because they wear glasses and they were mean to me for being a size 4 in year 10 so i hit the worker and ran off with the sandals.

I went to the middlewich branch to exchange a pair of faulty mens aviator wallking boots. Since I bought the boots the price had been increased and the store, just to exchange faulty goods, wanted me to pay the increase! We thought this was wrong and when we contacted customer service, they agreed with the store. Very poor customer service to allow a customer to leave the store unhappy. Faulty goods should just be exchanged no monetary value should come into the transaction. Ultimately I was lucky to get them at the sale price, but because they were faulty, I now have ended up paying the full price. Will not shop with this company again.

I visited the Melksham branch on a mercy mission having checked the website closing hours,which stated five thirty,on entering the store I was politely told that they were closing in five minutes, I did comment that I thought it was five thirty.My son's 21st birthday was the following day and I wanted to purchase some helium balloons,cards,gifts etc, obviously five minutes wouldn't be long enough.I was incredibly frustrated and said as much in a comment.The two members of staff,whom I believe are Jazmin and Harry were incredibly apologetic and even offered to inflate balloons the following day for me to collect,this thoughtful offer was enough to diffuse my frustration and I apologised for my display of this and thanked them, explaining that I would return the following day after work to purchase items,it just meant visiting my son later in the day.The following day, I was assisted by Net, whom I explained what happened the previous day with her colleagues,she very kindly wrapped my gift and was incredibly helpful, pleasant and made my experience a positive one,much credit should be given to these members of staff, especially in these challenging times,thankyou all.

What a wonderful experience I had at the Diss Store on Monday. I was greeted with what looked like a smile behind a mask, and helped to make a decision on what balloons to choose for my Husband's special Birthday. The girls were lovely and very efficient, the Party section is a great asset. I want to thank everyone for making my experience a comfortable and positive one in these difficult times,

Completely ignored while standing at till while assistant answered phone ( without even acknowledging me) then walked off !!!
I left my intended purchases.
I won’t ever return, shockingly rude attitude

Was in today and the “ boss “ was the rudest, least accommodating, unfriendly person would rather not shop at all than have her over my shoulder. Tylah at the counter very friendly and nice unlike the boss. Was considering at job here but definitely not anymore.

Went to the store in Newhaven to purchase some clothing. The staff in the store were beyond rude and downright argumentative in their approach to me. Contacted customer service through e-mail to lodge a complaint as there's no point in trying to deal with unintelligible individuals like that in the store and so far my e-mail has been ignored. So The Original Factory Shop clearly condone this type of behaviour. Best take your hard earned money elsewhere I think.